Free shipping, everywhere, always

We believe the price you see should be the price you pay. That's why every order ships free, to anywhere in the world, with no minimum spend and no hidden fees. Whether you're ordering a single travel spray or a full discovery set, the shipping is on us. Duties and customs charges are included too, so you'll never open a package to find an unexpected bill attached.

This page explains how our shipping works, what to expect after you place an order, and how to get help if something goes wrong. If you have a question that isn't answered here, our Contact Us page is the fastest way to reach us.

When your order ships

We aim to get orders out the door quickly. Your order is dispatched within one to three business days after it's placed. Business days are Monday through Friday, excluding public holidays.

During busy periods — seasonal sales, new arrivals, or times when a particular fragrance is in high demand — dispatch can take a little longer. If that happens, we'll do our best to keep you informed. You don't need to chase us for an update; we'll reach out if there's a meaningful delay.

If you need to change your shipping details after ordering, contact us as soon as possible through the Contact Us page. We can often update an address before dispatch, but once a package is on its way, changes become difficult. The earlier you tell us, the more likely we can help.

Estimated delivery times

Once your order is dispatched, delivery is estimated at six to twelve business days. This is an estimate, not a guarantee. Transit times vary depending on where you are, how busy carriers are, and how quickly a package moves through customs.

We know waiting for a package can be frustrating, especially when you're excited about a new fragrance. We'll share tracking information when it's available so you can follow your order's journey. If tracking shows your package is stuck or taking unusually long, reach out through the Contact Us page and we'll look into it with our shipping partners.

Please keep in mind that delivery estimates are based on typical transit times. Weather events, carrier backlogs, and customs processing can all add days. We'll always advocate for you, but we can't control every step of the journey.

Tracking your order

When your order ships, you'll receive a dispatch confirmation with tracking details if they're available. Not every shipping method provides full tracking at every stage, but we'll share whatever information we have.

Tracking updates can sometimes lag behind reality. A package might show as "in transit" for several days with no new scans, then suddenly update when it reaches a new facility. This is normal. If tracking hasn't updated in an unusually long time, contact us through the Contact Us page and we'll investigate.

Duties, customs, and taxes

All duties and customs charges are included in the price you pay. You won't be asked to pay additional fees on delivery. If you ever receive a request for customs payment, contact us through the Contact Us page right away — it shouldn't happen, and we'll help resolve it.

Because customs processes vary by country, there can occasionally be delays while a package is being cleared. These delays are outside our control, but we'll keep an eye on things and help however we can.

Addresses and delivery details

Please double-check your shipping address at checkout. An accurate address is the single biggest factor in smooth delivery. If you spot a mistake after placing your order, contact us immediately through the Contact Us page — we'll do our best to update it before dispatch.

If a package is returned to us because of an incorrect or incomplete address, we'll contact you to arrange redelivery. In some cases, additional shipping costs may apply to resend an order that was returned due to an address error. We'll always explain the situation clearly before asking you to do anything.

If you're ordering as a gift and want to include a note, let us know. We keep our packaging simple and elegant, without price information included, so the recipient can enjoy the fragrance without seeing what you paid.

What happens if a package is delayed

Sometimes packages take longer than expected. If your order hasn't arrived within the estimated window, here's what to do.

First, check your tracking information, if available. Look for any notes about attempted delivery, customs holds, or address issues. Sometimes the answer is right there.

Second, reach out through the Contact Us page. Include your order number and any tracking details you have. We'll investigate with our shipping partners and keep you updated. We can't always speed a delayed package along, but we can make sure it isn't lost and help you understand what's happening.

If a package appears to be lost in transit, we'll work with you on a resolution, which may include a replacement or a refund depending on the circumstances. You won't be left holding the bag for a package that never arrives.

Delivery to different regions

We ship worldwide, and our free shipping offer applies everywhere we deliver. Delivery estimates of six to twelve business days are typical across regions, though some destinations may fall outside that range depending on carrier routes and customs processing.

If you're in a location where deliveries are known to be slower or more complicated, we'd encourage you to reach out before ordering so we can set expectations. We'll always be honest about what we know.

Packaging and the environment

We keep packaging practical and protective. Fragrance needs to arrive intact, so we use secure materials that cushion the bottle during transit. Where possible, we choose packaging that can be recycled and avoid unnecessary extras.

We don't include invoices with prices in gift orders, and we keep our branding understated. A package from us should feel like a nice surprise, not a billboard.

If something goes wrong

We'd rather hear from you than have you wait in silence. If your package is delayed, damaged, or missing, contact us through the Contact Us page with your order number and a clear description of the issue. If a bottle arrived damaged, include a photo — it helps us resolve things faster.

Our team will respond with a real answer and a plan. In most cases, we can sort out a replacement or refund without making you jump through hoops. We stand behind what we ship, and we want you to feel confident ordering from us again.

Questions about shipping?

We've tried to cover the essentials here, but shipping involves a lot of moving parts. If you're wondering about delivery to your region, tracking, timing for a special occasion, or anything else, reach out through our Contact Us page. Include your order number if you have one, and tell us what you need to know. We'll give you a straight answer and help however we can.

Every order ships free, everywhere, with duties included. That's our promise, and it isn't changing.