Sixty days to change your mind

We want you to love what you order. But fragrance is personal, and sometimes a scent that sounded perfect in the description just doesn't sing on your skin. Maybe the notes develop differently than you expected, maybe it's not the mood you were after, or maybe you simply want to try something else. That's completely fine.

Our refund policy exists so you can explore with confidence. You have sixty days from the day your order is delivered to decide. If it isn't right, we'll make the return process straightforward and the refund process transparent. Here's exactly how it works.

The basics at a glance

You have sixty days from delivery to start a return. Once your returned item arrives at our facility, we process refunds within five to ten business days. Refunds go back to your original payment method. All prices are in US dollars. And if something arrived damaged or incorrect, we handle it differently — and more generously — than a standard change-of-mind return.

What can be returned

Most items can be returned within the sixty-day window. This includes full bottles, discovery sets, and travel sprays. To be eligible, the item should be in a condition that allows us to verify it was purchased from us and that it hasn't been used beyond reasonable testing.

We understand that "reasonable testing" can feel vague. In practice, it means you can open a bottle, smell it, and try it on your skin to see how it wears. We're not asking you to make a decision without experiencing the fragrance. What we can't accept is a bottle that's been substantially used up, refilled with something else, or damaged through misuse.

If you're unsure whether your item qualifies, reach out through the Contact Us page before sending it back. We'd rather answer a quick question than have you ship something that can't be processed.

How to start a return

Starting a return is simple. Go to our Contact Us page and send us a message with your order number and a brief note about what you'd like to return. If you have a reason you're comfortable sharing, we'd love to hear it — it helps us improve our descriptions and recommendations — but you're not required to justify your decision.

We'll reply with return instructions, including where to send the item. Please don't ship anything back before hearing from us, because returns sent to the wrong place or without a record can get lost and delay your refund. Once we've given you the go-ahead, package the item securely and send it on its way.

We recommend using a trackable shipping method for returns. That way, if a package goes astray, you have proof it was sent. Keep your tracking number until your refund is confirmed.

Refund timing

Once your return arrives at our facility, we inspect it to confirm it's eligible, and then we process your refund. The refund is issued within five to ten business days after the return arrives. The money goes back to your original payment method.

How quickly you see the funds depends on your bank or payment provider. Some institutions post refunds quickly, while others take a few extra business days to display the credit. If it's been longer than you'd expect after we've confirmed your refund was issued, check with your bank first — they can often see pending credits before they show in your account.

We'll keep you informed along the way. You'll know when we've received your return and when your refund has been issued, so you're never left guessing.

Damaged, defective, or incorrect items

If your order arrives damaged, if a bottle leaked in transit, if you received the wrong item, or if something is defective, contact us right away through the Contact Us page. Include your order number and a photo showing the issue. We'll resolve it quickly, typically with a replacement or a refund, and we won't ask you to jump through hoops.

In these situations, we may not require you to send the item back, depending on what's practical. We'll tell you exactly what to do. The important thing is to reach out promptly so we can make it right before the situation gets more complicated.

What can't be refunded

A few situations fall outside our standard refund policy. Items returned after the sixty-day window can't be processed for a refund, though we'll always listen if there are exceptional circumstances. Items that have been substantially used, altered, or damaged through misuse aren't eligible. And items that weren't purchased from us can't be refunded, obviously.

If you're unsure about your situation, ask first. We're reasonable people, and we'd rather have a conversation than turn someone away over a technicality.

Shipping costs on returns

Because our shipping is free worldwide, we don't charge you for the original delivery. For change-of-mind returns, the cost of sending the item back is the customer's responsibility. We keep our prices low and our shipping free, which means we can't also cover return postage on every order.

That said, if the return is due to damage, a defect, or an error on our part, we'll handle the return shipping. Reach out through the Contact Us page and we'll explain the options for your specific situation.

Exchanges

If you'd like to exchange an item for a different fragrance rather than receive a refund, that's often possible. Contact us through the Contact Us page with your order number and tell us what you'd like instead. We'll let you know about availability and walk you through the process. In many cases, the easiest path is to return the original item for a refund and place a new order for the fragrance you want — but we're happy to explore options with you.

A note on fragrance and skin chemistry

We want to set honest expectations. Fragrance performs differently on everyone. The same perfume can smell bright and citrusy on one person and warm and woody on another. Longevity varies with skin type, body temperature, and the environment. This isn't a flaw in the product — it's the nature of scent.

That's exactly why we offer a sixty-day window and champion discovery sets and travel sprays. Try before you commit to a full bottle. Live with a scent for a week. If it isn't right, our return process has your back. We'd rather you find something you truly love than keep a bottle that sits unused on a shelf.

Our promise

We promise to be fair, transparent, and responsive. If you have a problem, we'll listen. If something went wrong, we'll work to fix it. If you changed your mind, we'll make the return easy. Our refund policy isn't a trap or a test — it's a safety net that lets you explore fragrance the way it should be explored: curiously and without fear.

Ready to start a return or ask a question about eligibility? Head to our Contact Us page with your order number and a quick note. We'll take it from there and make sure you're taken care of.