We're here to help — really

Good customer service shouldn't feel like a scavenger hunt. You shouldn't have to dig through a maze of menus or wait three days for a reply that doesn't answer your question. We built our support around a simple principle: treat every message like it came from a real person, because it did.

This page explains how to reach us, what we can help with, and what to expect when you do. If you read something here and still have questions, our Contact Us page is the place to go. A real member of our team will read your message and get back to you.

How to reach us

The fastest and most reliable way to get in touch is through our Contact Us page. Fill out the form with your name, your order number if you have one, and a clear description of what you need. The more detail you share, the faster we can help — a screenshot, a photo of a damaged item, or the exact wording of a confusing email all go a long way.

We ask that you use the Contact Us page rather than trying to reach us through social media comments or third-party review sites. Those channels aren't monitored for support requests, and messages there can easily get lost. The Contact Us form routes directly to our team and creates a record we can follow up on.

When you write in, please include the email address you used at checkout. It helps us locate your order instantly and avoids back-and-forth while we confirm your identity.

What we can help with

We handle a wide range of questions, and we'd rather you ask than guess.

Orders and delivery

If you want to know where your order is, whether it's been dispatched, or when it's expected to arrive, just ask. We can confirm your dispatch date and share the estimated delivery window. Our standard dispatch time is one to three business days, and delivery is estimated at six to twelve business days. If something looks delayed, we'll tell you honestly and help you figure out next steps.

If you need to change your shipping details after placing an order, contact us as soon as possible. We can often update an address before dispatch, though once a package is on its way, changes become difficult. We'll always do what we can.

Returns and refunds

If you want to start a return, we'll walk you through it. You have sixty days from delivery to decide a fragrance isn't for you. Reach out through the Contact Us page with your order number and we'll send the return instructions. Once your return arrives at our facility, refunds are processed within five to ten business days back to your original payment method.

If a package arrived damaged or a bottle leaked in transit, let us know right away with a photo. We'll sort out a replacement or refund without making you jump through hoops.

Product questions

Not sure which fragrance to try? Tell us what you normally wear, what notes you love, and what you're hoping for — something fresh, something warm, something unexpected. We're happy to make recommendations. We can also explain what a specific note smells like, how a scent develops over the day, or how a travel spray compares to a full bottle.

Payment and pricing

If you have a question about a charge, a discount that didn't apply, or the currency of your order, we can help. All prices are in US dollars. If something looks off, send us the details and we'll investigate.

What to expect when you contact us

We aim to respond to every message as quickly as we can, and we ask for your patience during busy periods like seasonal sales. When you write in, you'll receive a confirmation that your message arrived. From there, a team member reviews it and replies with a real answer — not a canned response.

If your question requires us to check with a shipping partner or review an order record, it may take a little longer, but we'll keep you updated rather than leaving you in silence. We'd rather send you an honest "we're still looking into this" than a vague reply that doesn't help.

Please keep your message focused and include any relevant order details. If you're following up on an earlier conversation, replying to the same thread helps us keep the context in one place.

What we can't do

We want to be upfront about the limits of what support can offer, so nobody is disappointed.

We can't guarantee delivery by a specific date, because transit times depend on carriers and customs processes outside our control. We can share estimates and advocate for you if something goes wrong, but we can't promise a precise arrival day.

We can't change the scent of a fragrance or make a perfume perform differently on your skin. Scent is deeply personal, and performance varies from person to person. What we can do is help you choose more confidently and make returns easy if something doesn't work out.

We can't process a refund before a returned item reaches us. Once it arrives, the five-to-ten business day window begins. We'll confirm when we've received it so you're not left wondering.

We can't offer phone support or in-person visits. Everything runs through the Contact Us page, which keeps our records clear and our responses thorough. It also means we can help customers worldwide without time-zone headaches.

Our commitment to you

Every message gets read by a person. Every problem gets a real attempt at a solution. We don't hide behind policy language when something goes wrong, and we don't treat a return as a personal affront. You're trying to find a fragrance you love, and we're here to make that easier.

If you've had a good experience, tell us — it genuinely makes our day. If you've had a bad one, tell us that too, because it's the fastest way for us to improve. We're a small team and we read everything.

Ready to get in touch? Head to our Contact Us page and send us a note. Include your order number if you have one, describe what you need, and we'll take it from there. We look forward to helping you find your next favorite scent.